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Current Positions

IT support officer (Level 1) – Sydney

The Monkeys are looking for an enthusiastic IT support officer (Level 1) to work in our Sydney head office. The role will provide helpdesk support to all of our staff and management while working in partnership with IT team members from our parent company, Accenture Interactive. You will be an important part of our fun, fast-paced office, where you will be supporting users with a varied range of technical skills and abilities.

The Role

  • Provide frontline support to 150 Mac users across Sydney and Melbourne
  • Resolve incidents by troubleshooting and implementing known fixes
  • Manage the creation and deactivation of user IDs
  • Set up equipment for new users and retire old technology
  • Install, configure and patch technologies as required
  • Show your commitment to best practice, industry standards and excellence in client service
  • Participate in system upgrades and software solutions
  • Track incidents and repairs to allow for trend analysis
  • Develop guides for common incidents to allow users to troubleshoot basic issues independently
  • Work into the broader Accenture IT team, locally and globally as required
  • Develop strong working relationships with our suppliers

About you

  • You enjoy helping resolve tech incidents and being a face to face contact for users
  • You can take complex technical information and explain it to users in human terms
  • You have Mac experience and are proficient in Microsoft Office for Mac, Windows and OSX
  • You also have printer, network support and active directory experience
  • You have demonstrated experience supporting Adobe and Google suite
  • You have a basic understanding of JAMF
  • You have worked in a fast-paced business environment
  • Excellent verbal and written communication skills
  • Experience with IT change projects is desirable
  • Formal IT qualifications are essential; as is 1-2 years of local market IT experience

Interested? Send us your CV and a note introducing yourself to

No recruitment agencies please, we have this one covered.